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How can I track my order?
How can I track my order?
We strive to process and ship orders within 24-48 hours after placement.
As soon as your order has been shipped, you will receive an email with the tracking information. In this email, you will find the necessary details to track the progress of your order. You can use the provided tracking code on our delivery partner's website to track your package.
How long will it take before I receive my order?
How long will it take before I receive my order?
'We do our best to deliver your package with the best delivery service for your country. All information about delivery times and shipping costs per country can be found on our shipping page.'
How long does it take before I receive my refund?
How long does it take before I receive my refund?
As soon as you have returned the items to us, you will receive your refund within 10 working days after the items have arrived at our warehouse.
You can track the progress of your return shipment with the included track & trace from the carrier you selected, which allows you to see when the package has reached our warehouse. The processing period of 10 working days starts from this moment. Once the refund has been processed, you will receive a notification. Please note that it may take up to 3 days for the refund to be visible in your bank account. If you have not received the refund after this period, please send an email to info@duamir.com or click here, so we can investigate this for you.
What is your return policy?
What is your return policy?
We have a return period of 14 days, during which the customer can return their package without giving a reason. This 14 days starts as soon as the package is received. Please note that the return shipment must be sent back to us within these 14 days.
Returns Policy
All returned items must be unused and in perfect condition, with all labels still attached.
For items purchased on sale, DUAMIR does not offer a refund option. These items can only be exchanged for another item from the collection or redeemed for store credit.
Shipping costs are at your own expense.
How do I sign up for stock updates?
How do I sign up for stock updates?
You can leave your email address on the relevant product page. You do this by clicking the button 'SIZE NOT IN STOCK?' when selecting the size. This way, you will automatically receive a notification as soon as the item is back in stock.
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How do I find the right size?
How do I find the right size?
We advise you to consult the size chart on the product page. You can find it by clicking on "size guide" under the size selection. This way, you will find the perfect size for you.
Which body parts is shapewear for?
Which body parts is shapewear for?
Shapewear helps to shape certain body parts, such as the stomach, buttocks, thighs, hips, and waist. We have a wide range of shapewear that targets various parts of the body.
How do I choose the right size shapewear?
How do I choose the right size shapewear?
It is essential to take your measurements carefully. Choose a size that fits well and feels comfortable, but still provides enough support and compression.
Can shapewear correct my posture?
Can shapewear correct my posture?
Yes, our shapewear is specially designed to improve posture by providing extra support to the back and abdominal muscles. This can contribute to a better upright posture and relieve back pain.
Is it comfortable to wear shapewear all day?
Is it comfortable to wear shapewear all day?
This varies depending on the type of shapewear and your own preference.
Many people find shapewear comfortable for everyday use. However, it is important to choose high-quality products, such as those from Duamir, to ensure a comfortable fit without discomfort.
How do I best maintain shapewear?
How do I best maintain shapewear?
Always check the care label for specific washing instructions, but in general, it's best to hand wash shapewear in cold water. Then let it dry in a well-ventilated area. This helps maintain the stretch and shape of the shapewear, so it lasts longer.
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How do I get in touch?
How do I get in touch?
If you have any questions, please do not hesitate to contact us, we are happy to help you further. Our experts are available 7 days a week to answer all your questions.
Contact us at: info@duamir.com or click here.
How can I return?
How can I return?
Aren't you completely satisfied with your purchase? No problem, we offer a 14-day reflection period after purchase. Check our Exchanges & Returns page for the return conditions and to download the return form.
What is the response time of customer service?
What is the response time of customer service?
We strive to answer every question within 48 hours.